Thank you for choosing kidchicnest.com.
We hope you are satisfied with your purchase. If the children’s clothing you bought does not meet your needs, you may request a return in accordance with the policy below.
- Return Period
You may contact us to request a return within 30 days of receiving your items.
Return requests made after the 30-day period may not be accepted, unless otherwise required by applicable law.
To ensure a smooth return process, please contact us within the return period and follow the instructions provided by our customer service team.
- Returns Accepted After Opening
kidchicnest.com accepts returns of opened items, provided they meet the return criteria.
You may open the packaging to inspect the items; generally, returns are accepted as long as the items have not been used, washed, or damaged in a way that significantly affects their resale value.
We recommend keeping the items clean when trying them on and retaining the original packaging, tags, and any accessories.
We do not exclude or limit any rights granted to you by applicable law regarding returns.
- Return Conditions
To facilitate the processing of your return request, please ensure returned items are in the following condition whenever possible:
No obvious signs of use
Not washed
No damage caused by the customer
No obvious stains, odors, or other issues affecting resale
Tags and accessories (if any) are intact
Returned using original or appropriate packaging
If there are quality issues, if you received the wrong item, or if the item significantly differs from your order, please specify the details when contacting us.
- How to Request a Return
To initiate a return, please contact us via our customer service email or other official contact channels.
We recommend including the following information in your request:
Order number
Name used when placing the order
Email address used for the order
Product name
Reason for return
Photos of the item (if necessary)
Once we confirm your return request, we will provide specific return instructions and the return address.
Please do not ship items back without first contacting us and receiving return instructions.
- Return Address
The return address will be provided based on the specific order and return circumstances.
Please contact us first to obtain the correct return address and relevant instructions. Return Address: Please contact customer service to obtain this.
- Return Shipping Costs
If the return is due to product quality issues, receipt of the wrong item, or other problems caused by us, we will handle the associated return costs based on the specific circumstances.
If the return is due to personal reasons—such as an unsuitable size, a change of mind, or personal preference—the customer may be responsible for return shipping costs; specific details will be subject to the return instructions provided by customer service and applicable laws.
- Damaged or Incorrect Items
If the item you receive has quality issues, shows obvious damage caused during transit, or does not match your order, please contact us as soon as possible.
Please provide your order number along with photos of the item or a description of the issue.
We will provide an appropriate solution based on the specific situation, such as a replacement, a refund, or another applicable resolution.
- Refund Processing
Upon receipt of the returned item, we will inspect its condition.
If the return meets the refund criteria, we will process the refund in accordance with the applicable refund policy.
Refunds are typically issued to the original payment method used for the purchase.
We will initiate the refund as soon as eligibility is confirmed; however, the actual time it takes for funds to appear in your account may depend on the processing times of banks, credit card companies, or third-party payment service providers.
Generally, it takes 3–5 business days for the refund to be credited after initiation, though the exact timing may vary depending on the payment method and financial institution.
- Partial Refunds
If only some items in an order meet the return criteria, you may apply for a partial return.
Once the eligible items are confirmed, we will process the refund based on the value of the returned items and any applicable fees.
- Unauthorized Returns
To ensure your return package is correctly identified, please contact us before shipping the item back.
If items are returned without prior notice or an associated return request, we may require additional time to verify the package’s origin and order details.
- Statutory Rights
This return policy does not exclude, limit, or replace any mandatory consumer rights you are entitled to under applicable laws.
If applicable laws grant you different or extended timeframes for returns, refunds, or remedies, those legal provisions will prevail. 12. Contact Us
If you wish to request a return or refund, or have any related questions, please contact us via the “Contact Us” page:
Please provide your order number when contacting us so that we can locate and process your return request more quickly.